Team Experience

Diamond’s Team provides an organization of firms with experience serving the NAVSEA customer base and a combined history of supporting various federal government agencies in the following functional areas:

– System Design Documentation and Technical Data Support
– Software Engineering, Development, Programming, and Network Support
– Quality Assurance (QA) Support
– Information System (IS) Development, Information Assurance (IA), and
Information Technology (IT) Support
– Program Support

System Design Documentation and Technical Data Support:
Diamond supported the U.S. Small Business Administration (SBA) in the development of a new system to support the SBA’s 8(a) program . This involved the evaluation of the existing system, documenting the existing business processes using process flow diagrams, analyzing statutes, regulations and policies to determine the needs of system users to create detailed Functional Requirements documents. The functional requirements developed ensured that the SBA would be in compliance with all statutes and regulations, and overcome existing operational issues.

Diamond supported the creation of a Data Governance program at the SBA, which included the creation of the following technical documents: Functional Workgroup and Integrated Project Team Charter, Enterprise Data Architecture Working Group Charter, and the Strategic Data Governance Steering Committee Charter.

As part of the development of the Client Assessment and Management System (CAMS), for the SBA, Diamond designed and documented the technical data for the development of the new system. This included the Functional Requirements document, System Design document, and Database Design document. The creation of these documents ensured that all client requirements and the integration points with other systems were clearly defined.

Diamond supported the development of the Electronic Procurement Center Representative (ePCR) system by creating and documenting detailed Functional Requirements. This involved documenting existing business processes using “swim-lane” diagrams, interviewing Subject Matter Experts, analyzing statutes, regulations, and policies to determine the needs of system users to create detailed Functional Requirements documents.

McKean provides senior systems analysts and business analysts to evaluate the current state of the business and develop new solutions to support improving the business operations of the NAVSEA organization. This requires the analysis of alternative solutions and development of documents to support this analysis. They are also assisting NAVSEA in managing their enterprise portfolio of applications, providing assistance to the directorates in entering data into the DADMS system.

Work was completed on time and within schedule on all contracts referenced above. Deliverables were consistently of superior quality resulting in a high degree of client satisfaction.

Software Engineering, Development, Programming, and Network Support:
Diamond has been providing support to a client base at the U.S. Small Business Administration (SBA) that is spread across the United States. This includes supporting software products such as Oracle Stellent, Microsoft SharePoint, Adobe LiveCycle, and ESRI. Diamond personnel successfully migrated static webpages to the web content management system utilizing Oracle Stellent. Diamond personnel created portals for various program groups using Microsoft SharePoint, which enable program groups to better share information within the SBA. Diamond personnel trained users nationwide by creating interactive demonstrations using Macromedia Captivate/Breeze, Web Meetings and online chat sessions. Diamond personnel advanced the “paperless office” concept by converting forms using Adobe Forms and Adobe LiveCycle for documents with archive and auto expire content, with time-based intelligence. Diamond personnel also developed guidelines and standards for web content management processes.

Diamond provided software development services, under contract, for the development of Client Assessment and Management System (CAMS) at the SBA. This involved the successful migration of the Assessment module from a Microsoft Windows environment to a Unix environment. In the development of CAMS the technical approach ensured utilization of existing components while developing new components that enhanced user experience and provided tracking capabilities of assessments and training courses. Diamond also developed a Business Plan Template that will be made available on the SBA’s website. SBA will offer this template to businesseses that wish to create a Business Plan, but don’t have the experience in creating one. Users of this template will be able to enter information into a website, for the various sections of the Business Plan, and will be able to generate a document in Microsoft Word. As the Business Plan Template software will operate in an Unix environment, the generation of a Microsoft Word document to be used in a Microsoft Windows environment posed a significant challenge. Diamond was able to leverage its experience in software development across both Unix and Windows environments to create a solution that worked successfully.

McKean is helping NAVSEA manage its workforce through the operations and maintenance of the Workforce, Administration, Management and Organization (WAMO) application, an Oracle application which is moving behind the NMCI firewall. In this role, they are responsible for identifying enhancements to support the changing personnel needs within headquarters, and for designing, developing, testing, and deploying to operations the new changes.

Work was completed on time and within schedule on all contracts referenced above. Deliverables were consistently of superior quality resulting in a high degree of client satisfaction.

Quality Assurance (QA) Support:
The Diamond Team offers very strong capabilities in implementing Capability Maturity Model Integration (CMMI) based software engineering methodologies, and is focused on continual improvement and software quality engineering. We employ proven, repeatable methodologies to ensure all objectives and tasks on our engagements are clearly defined, managed, and controlled effectively and efficiently to ensure the delivery of consistently high quality products to our clients.

Diamond ensured that our CMMI based QA process was applied to all products that were delivered to the SBA. Documents, such as Project Schedules, Functional Requirements documents, System Design documents, and the Database Design documents were reviewed for quality by the person creating the document as well as a secondary reviewer. Diamond also ensured that all components of the system that it developed underwent a unit test, before being integrated into the system. The system was also tested as a whole before release to the client for User Acceptance Testing (UAT). Diamond supports the client during UAT prior to release of the product.

Work was completed on time and within schedule on all contracts referenced above. Deliverables were consistently of superior quality resulting in a high degree of client satisfaction.

Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support:
Diamond supported the U.S. Small Business Administration (SBA) in the creation of a Data Governance program at the SBA, enables to the SBA to maximize the value of its data assets. Diamond created a Data Governance Framework that will support informed analysis, management information reporting, and decision-making. The Data Governance Framework document identified the following components to be implemented at the SBA: a) Data Management office, including the Virtual Enterprise Data Management Organization, Data Architecture Working Group and Integrated Project Teams, b) Data Stewardship Framework, c) Data Management Policy, d) Data Governance Touch Point, e) Metadata Management and f) Outreach. A key Data Governance Touch Point is with the SBA’s Information Security / Information Assurance group.

Diamond supports the management of the content on the SBA’s website, www.SBA.gov, and other websites operated by the SBA. This has included managing the static content on HTML pages to keep them current by applying changes requested by various program group personnel. Diamond personnel supported the migration of the web content from the static pages to the content management system using Stellent. Diamond personnel developed websites internal to the SBA using Microsoft SharePoint. This has involved the development of Information Architecture, creation of templates, and design of the web-pages. Diamond personnel have automated workflows using the Metastorm BPM tool, to improve management effectiveness and efficiency. Diamond personnel have created the appropriate technical documents as part of each project, which include project plans, functional requirements documents, website designs/mock-ups, and design documents. Diamond ensures that all software products that are developed are in compliance with the SBA’s IA guidelines.

Diamond created the Client Assessment and Management System (CAMS), a web-based system, which helps the SBA in better managing the online training that it provides to its clients through its website. This system provides the SBA with end-to-end tracking of clients from the point of registration on the SBA’s website, performance of assessments, to course completion for specific online classes. This tracking system helps the SBA better understand its client requirements and usage of the assessment tools, which clients register for specific online classes, and which clients complete those classes. Diamond has worked with SBA personnel to define the objectives for this system, and developed the functional requirements document. Diamond has also developed technical documents, such as the system design document and database specifications. As the database stored names and addresses, this system had to integrate with the SBA’s General Login System (GLS). GLS serves as SBA’s web-facing “gateway” for authentication and authorization services, and implements the federal e-Authentication initiative at the SBA.

McKean assists the NAVSEA DCIO for Information Assurance in vulnerability scanning and remediation, review of certification and accreditation packages in support of achieving an authority to operate (ATO) for business and mission systems, manning the IA resource desk, helping to document policies, supporting the Command Scorecard, and providing metrics reporting. McKean is also responsible for developing C&A compliant documents for enterprise applications maintained by their development staff.

Work was completed on time and within schedule on all contracts referenced above. Deliverables were consistently of superior quality resulting in a high degree of client satisfaction.

Program Support:
Diamond provided Program Support to the 8(a) Program of the U.S. Small Business Administration (SBA). Diamond supported the SBA in the identification of the business processes that needed to be supported, and developed the functional requirements for an IT system that would support the program. In collaboration with the SBA, Diamond developed lifecycle costs for the system, and helped the SBA develop a budget for the development of the IT system. Diamond supported the 8(a) Program in complying with the SBA’s Capital Planning and Investment Control processes (CPIC). This included identifying alternate solutions to satisfy the Program’s requirements, and performing an Alternatives Analysis on the identified solutions and recommending a solution from the candidate solutions. Diamond supported the SBA in the planning of the acquisition phase to ensure that the SBA’s goals for implementation of the system would be satisfied. Diamond provided Program Support to the SBA’s Office of Government Contracting’s (GC) Procurement Center Representative (PCR) program. While an automated solution to support the PCRs had been discussed, a business case that documented the need for and the benefits of such an automated solution had not been created. Diamond created a high level business case that documented the program needs, costs, benefits, and risks for undertaking the implementation of the automation solution. Program Support also included the identification of business processes and creation of detailed process flows. Diamond also assisted the SBA in its submission of data to the Office of Management and Budget (OMB) for the budget year 2009. In collaboration with the SBA, Diamond developed lifecycle costs for the solution, and helped the SBA develop a budget for the development of the automation solution. Diamond supported GC in complying with the SBA’s Capital Planning and Investment Control processes. Another key accomplishment of Diamond personnel was to re-engage PCRs nationwide, and to begin the process of generating acceptance of the automation solution across the Federal Government.

Lexem conducted an assessment of the processes implemented and the documentation produced by the Earned Value Management System (EVMS) of Lockheed Martin Space Systems Company on the Low-Cost Test Missile Kit (LCTMK) program. The assessment was done on behalf of the Navy Strategic Systems Programs (SSP) Program Management Office (PMO). The charter of the assessment was to determine whether the system provided quality data needed for the SSP-PMO to effectively manage the program, and whether or not the LCTMK program properly implemented the Lockheed Martin Space Systems Company System Description. At the conclusion of the assessment, Lexem produced a report with detailed findings and corresponding corrective actions to assist the LCTMK Business Operations in continued improvement in EVMS implementation. The assessment provided Lockheed and Navy SSP managers with essential recommendation to ensure risks are mitigated and the LCTMK program stays on schedule and within cost.

McKean is assisting the NAVSEA DCIO for Enterprise Management (EM) in developing the plan for implementing the new enterprise-wide ERP solution within the NAVSEA Headquarters. As a result of the planned move to ERP, McKean is assisting in evaluating alternatives for archiving data for systems being retired due to ERP. This requires McKean to evaluate various alternative approaches and tools. This work is done under their Seaport-e contract.

Work was completed on time and within schedule on all contracts referenced above. Deliverables were consistently of superior quality resulting in a high degree of client satisfaction.